Refund Policy

Terms and conditions.

Definitions:

We, us, our and ourselves: Refers to Gunel Consulting & Online Internet Services Ltd

Working day: Means Monday to Friday excluding public holidays

Business Hours: Means 9 a.m. to 5 p.m.

Official Post: Means post from the following government departments: Her Majesty’s Revenue and Customs (HMRC),

Companies House, Government Gateway, Department of Works and Pensions (DWP), Office for National Statistics, Information Commissioners Office (ICO), Her Majesty’s Courts and Tribunal Service, and the Intellectual Property Office

Content: Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site, our blogs and our social media pages.

General Terms and conditions: Means these terms and conditions.

Specific Terms and conditions: Means the terms and conditions applying to particular products and services provided by us.

Specific terms and conditions take priority over our General Terms and Conditions in the event of any conflict.

Service: Means collectively any online facilities, tools, services or information that Gunel Consulting & Online Internet Services Ltd makes available through the Web Site, blogs and social media pages either now or in the future;

System: Means any online communications infrastructure that Gunel Consulting & Online Internet Services Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User/Users: Means any third party that accesses the Web Site, blog and social media pages and is not employed by Gunel Consulting & Online Internet Services Ltd and acting in the course of their employment;

Web Site: Means the website that you are currently using (http://www.gunel.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Customer: Means an individual, legal person (corporate, partnership or otherwise), group of people to whom we supply goods and services either ongoing or on a “once only” basis.

Consumer: Consumer shall have the meaning given in section 12 of the Unfair contract Terms Act 1977;

Refund Policy
1. Online Consultancy Orders: Refunds for Online Consultancy orders where you change your mind and do not wish to proceed with order;
  1. Refunds will not be given for the Online Consultancy element of an order once the application has been submitted after 24 hours.
  2. Refunds will not be given for the element of an order relating to the online consultancy service once the application has been submitted after 24 hours.
  3. Refunds will not be given for the element of an order that covers third-party costs such as lifecoaching.
  4. No refund shall be given for the cancellation order (including any and all elements or parts of an order), resulting from a failure to comply with our Anti-Money Laundering procedures.
In the event that you wish to cancel an order once work has begun, no refund will be given.
If we are unable to verify your identity and address using the online ID database, we will ask you to provide proof of your ID and address by certified copies of your original documents. If you cannot supply certified documents your service will be cancelled. No refunds are given for the cancellation of services arising from the failure to comply with anti-money laundering requirements.
Online Service fees are payable in advance. No refunds are provided if you decide to terminate the online service during the 12 months period for which you have paid.
Consumer's right to cancel

Consumers have the right to cancel the contract for the provision of goods or services, by notice in writing, at any time before 14 days have passed from the day after the contract was made. If, however, we have started to perform our side of the contract before you exercise your right to cancel, then the right to cancel is LOST.